LeadershipChat Transcript Nov 23, 2010
#LeadershipChat is hosted each Tuesday at 8pmET by @LisaPetrilli and @swoodruff (mug-shots below). This week’s chat was an “open-mic” format: bring it, and discuss it. We spent a good bit of time...
View ArticleLeadershipChat Transcript Nov 30, 2010
#LeadershipChat is hosted each Tuesday at 8pmET by @LisaPetrilli and @swoodruff. This week’s chat was on Passion and the role it plays in Leadership. For some good background reading, check out the...
View ArticleInfluence in the B2B Sector: #ARchat & #B2Bchat
It’s hard to think of any aspect of any market sector that doesn’t involve, or revolve around, influence. Back on October 7th, Steve Loudermilk (@loudyoutloud) and I tried a novel approach to our...
View ArticleCustomer Service Leadership? Press 1 for Yes…
It started with a single, simple, question put to me by a good friend: ”What are the key qualities needed to be a leader in customer service?” There are, of course, a great number of existing text...
View ArticleValue Pricing is more than just a Happy Meal
I was talking recently with my #ProfServ co-moderators Alan Berkson and Kelly Craft about Value Pricing and all I could think about was McDonald’s. No, I’m not a fan of their food and haven’t eaten...
View ArticleProfessional Services: Do you know the difference?
[Updated 1/21/11] A few weeks back, I was having a great discussion with my friends (and fellow Twitter #ProfServ chat moderators) Alan Berkson (@berkson) and Kelly Craft (@KRCraft) regarding our...
View ArticleGamification and the Gaming of Foursquare
GAMIFICATION. I just love that word. Maybe it’s the similarity to the Red Hot Chili Pepper’s song “Californication”. Or maybe it’s the fact that while it isn’t one of the Seven Deadly Sins, it sure...
View ArticleInfluence and the Value of the Introduction
INFLUENCE. Sometimes a simple introduction and handshake is all you need. Influence is all around us, present in almost every aspect of our lives. We live through it in school, through our teachers,...
View ArticleEverybody wants Superman…
A man runs into Superhero, Inc., charges up to the store owner and says “I’ve got a major problem! Can you help me?” The owner calmly replies “Of course.” He then goes into the back room and returns...
View ArticleHas Knowledge become Commoditized?
It was perhaps one of the more interesting tweets that I’ve seen all year. It was simple in it’s focus and deep in it’s meaning. It was from a friend of mine, Kari O’Brien (@KariOBrien): “that’s it i’m...
View Article5 Thoughts from CRM Evolution 2013
I spent some at CRM Evolution 2013 last week doing something I really enjoy - getting out and talking to people. Here are some quick take-aways from my conversations with a few vendors, users,...
View ArticleSuicide: A Global, Local Crisis
Depression is a global crisis, and every 40 seconds a life is lost to suicide. This post is part of a month-long series on suicide, written by friends of Sam Fiorella, and dedicated to his son Lucas,...
View Article
